Policies at Salt + Rose
Things You Need to Know
At Salt + Rose, we’re dedicated to giving our customers a fair, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
Shipping and Delivery
How We Do It
Thank you for visiting and shopping at saltandroseclothing.com. Following are the terms and conditions that constitute our Shipping Policy.
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.
Shipping rates & delivery estimates
All orders within the United States will have a flat rate shipping cost.
3-5 business days
All orders shipped internationally will have a flat rate shipping cost.
5-7 business days
Delivery delays can occasionally occur.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Salt + Rose Clothing is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Salt + Rose Clothing is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
Our Return and Refunds Policy provides detailed information about options and procedures for returning your order.
Returns and Refunds
How It Works
To be eligible for a return and/or exchange, your item(s) must be unused, unworn, and in the original condition that you received it within 30 days of purchase. Unfortunately, after 30 days we are unable to process any returns or exchanges.
Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your returned item. If your refund is approved, your refund will be processed. A credit will be automatically applied to the original payment method within 3 to 6 business days for the value of the item returned and any applicable taxes associated with the item. Shipping costs are non-refundable.
Once your exchange is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the status and tracking information for the exchanged item back to you.
You will be responsible for paying for your own shipping cost for your returning item. The shipping cost to you is non-refundable. You may consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee and can not be held responsible if we don't receive your returned item. Depending on where you live, the time for your exchanged product to reach you may vary.
For all returns and exchanges, please email us at firstname.lastname@example.org and include your order number to initiate the refund/exchange process.
Privacy at Salt + Rose Clothing
Trust Us with Your Information
What information do we collect?
We collect two types of information regarding our Visitors and Users:
Un-identified and non-identifiable information pertaining to a Visitor or un-identified User, which may be made available to us, or collected automatically via his/her use of the services (“Non-personal Information”). Such Non-personal Information does not enable us to identify the Visitor or User from whom it was collected. The Non-personal Information collected by us mainly consists of technical and aggregated usage information, such as Visitors’ and Users’ browsing and ‘click-stream’ activity on the Services, session heat maps and scrolls, non-identifying information regarding the Visitor’s or User’s device, operating system, internet browser, screen resolution, language and keyboard settings, internet service provider, referring/exit pages, date/time stamps, etc.
Individually identifiable information, namely information that identifies an individual or may with reasonable efforts cause the identification of an individual, or may be of private or sensitive nature (“Personal Information”). The Personal Information collected by us mainly consists of contact details (e.g., e-mail address or phone number), billing details (name, physical billing address, payment method and transaction details), details regarding a browsing or usage session (IP address, Geo-location and/or device unique identifier), details regarding connected third-party accounts (such as the e-mail or username for a connected PayPal account), scanned identification documents provided to us (such as an ID card, driver’s license, passport or official company registration documents), correspondences (including those made through or uploaded to our services), and any other Personal Information provided to us by Visitors and/or Users through their access to and/or use of our products or services. For the avoidance of doubt, any Non-personal Information that is connected or linked to Personal Information (for example, in order to improve the product or Services we offer) is deemed and treated by us as Personal Information, as long as such connection or linkage exists.
How do we collect information?
There are two main methods we use:
We collect information through your use of our website, products and services. In other words, when you are visiting or using our website to buy our products or services , including when you browse the website or register a user account, edit your user information and content, and/or download and use any of our products or services , we are aware of it any may gather, collect and record such uses, sessions and related information, either independently or with the help of third-party services , including through the use of “cookies” and other tracking technologies.
We collect information which you provide us voluntarily. For example, we collect the Personal Information you provide us when you register or purchase our products or services; when you sign-in to our to shop for our products or services; when you place purchases and/or register domain names; when you submit or upload such Personal Information as you use any of our products or services; and/or when you contact us directly.
Why do we collect such information?
We collect such Non-personal and Personal Information for the following purposes:
We use customer contact information to fulfil orders and to communicate with you.
We also collect information:
To further develop, customize and improve our products or services, based on Visitors’ and Users’ common or personal preferences, experiences and difficulties;
To provide our Users with ongoing customer assistance and technical support;
To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
To facilitate, sponsor and offer certain contests, events and promotions, determine participants’ eligibility, monitor performance, contact winners and grant prizes and benefits;
To comply with any applicable laws and regulations.
Third Party Sharing
We may share Non Personal and Personal information of our visitors and users with various third parties, including certain service providers, law enforcement officials and application developers.
We need to provide certain information to third parties who assist us in providing our products and services and developing our markets.
The information may be shared solely in accordance with this policy.
You will be directed to Stripe.com to pay for our services.
You should consult the privacy policies of Stripe.com before accepting or using their services or the services of any other third party that may be linked to our website or services.
We believe it is important to provide added protection for children online. We encourage parents and guardians to spend time online with their children to observe, participate in and/or monitor and guide their online activity.
We do not knowingly collect any personally identifiable information from children under the age of 13. If a parent or guardian believes that we have in our database the personally-identifiable information of a child under the age of 13, please contact us immediately (using the contact link and we will use our best efforts to promptly remove such information from our records.
Request for information
You may ask us at any time what Personally Identifiable information about you we are processing and we will respond as soon as possible, subject to any legal restrictions. For security purposes, you may only make your request by sending us a signed document and verifying your identity with a valid driver licence or passport or other official proof of identity.
If you do have a user account with us, you may, update or correct your Personally Identifiable information by accessing and amending your profile entries in your user account dashboard.
How long do we keep your information?